Reddit user AzzerUK: Official ASA Response - Valve and Hello Games have now been asked to defend, or remove, the store page trailers and screenshots • /r/NoMansSkyTheGame - https://www.reddit.com/r/NoMansSkyTheGame/comments/54n5yz/official_asa_response_valve_and_hello_games_have/Sean Murray's Hello Games studio is being investigated by the Advertising Standards Authority (ASA).
Several customers are said to have complained to the ASA about the promotional material for the PS4 and PC game.
The No Man's Sky Steam Store page has come under fire for using screenshots that aren't representative of the final release.
According to Eurogamer, the ASA can force Hello Games to withdraw misleading adverts and can potentially even get internet search engines to remove paid-for ads.
Reddit user AzzerUK said that the ASA has asked both Valve and Hello Games to respond to the following issues:
- User interface design
- Ship flying behaviour (in formation; with a ‘wingman’; flying close to the ground)
- Behaviour of animals (in herds; destroying scenery; in water; reacting to surroundings)
- Large-scale space combat
- Structures and buildings as pictured
- Flowing water
- Speed of galaxy warp/loading time
- Aiming systems
Store Page in general:
- Size of creatures (9)
- Behaviour of ships and sentinels (4, 5 and 8)
- Structures and buildings as pictured (3)
- Quality of graphics
- References to: lack of loading screens, trade convoys between stars, factions vying over territory
Steam discussion - Sony Blocks No Man's Sky Refund Seekers From PSN :: No Man's Sky General Discussion - http://steamcommunity.com/app/275850/discussions/0/340412122400485961/From itechpost.com: No Man's Sky promoter Sony seems to be holding a grudge against those PS4 players who dared to ask for a refund from them. Many customers who bought the game complained that they were fooled by its advertisements.
No Man's Sky Disappoints Players
No Man's Sky showed much promise when it was first announced. Customers snapped up the game moments after its release. However, many complained that the game failed to deliver what it promised earlier. The disappointment was so great that large number of disgruntled customers were asking for a refund.
Sony's Refund Policy on No Man's Sky
Sony is one of the promoters of No Man's Sky and one of its main vendors especially for PS4 players. Normally, the Japanese gaming company does not entertained refunds. However, the huge number of refund request surprised Sony that it was forced to treat it as a "special case".
Sony Blocks No Man's Sky Refund Seekers From PSN
No Man's Sky PS4 customers who had asked for a refund were surprised to find out that their PlayStation Network PSN ID can no longer access the network's support. Blocked PS4 players could not even complained to Sony about this since they could not even use their PSN ID to contact or talk to someone in the PSN support or admin, according to fraghero.
Many vented their anger and frustration in various social forums such as NeoGAF. Some resorted to using alternative PSN accounts in order to gain access to the chat room and report their situation.
Source: No Man's Sky Promoter Sony Blocking Access To PS4 Players Asking For Refund? - http://www.itechpost.com/articles/42858/20161018/mans-sky-promoter-sony-blocking-access-ps4-players-asking-refund.htm